Returns

You may return any product unworn in original packaging within 30 days of receipt.

***NOTE: Only items purchased from StopStaring.ie may be returned to us, if you purchased your item from one of our retailers you must return the item direct to them.***

We understand that occasionally, you may need to return goods to us.

For that reason, we have created a return policy that is both fair and compliant with our legal obligations under distance selling regulations set out in the Republic of Ireland.

Returns Policy

Please email: (hello@stopstaring.ie) quoting your order number in order to arrange a product return. Our customer care team will advise you of the steps required to complete this process.

Note: It is your responsibility to ensure your returned product reaches us, we therefore recommend that you use a registered postal/courier service with insurance in the event your item is lost or damaged in transit.

Order Cancellation

Customers are entitled to a cooling-off period of 14 days, which begins on the day that you receive the product. During the cooling-off period, the customer may cancel any order without giving a reason and without incurring charges or penalties other than charges incurred in returning the goods.

Shipping charges as charged by our delivery partners are non-refundable.

Cancellation of orders will not be accepted, however, in the following cases:

  • The goods cannot be returned because they were made according to the consumer’s specifications (IE: Custom colours or non-standard Sizes)
  • The goods are Underwear/Swimwear or any other product that would be reasonably deemed unhygienic to return.
  • Electronic gift vouchers cannot be cancelled

Faulty Items
If you have received an item that is faulty, please contact our Customer Services team, quoting your order number, product information and detail of the fault for advice on how to proceed with your return.
Note: Deliberate attempts to damage goods to circumvent our Returns Policy will be detected and subsequently rejected as a result. Your account may also be cancelled preventing you from shopping with StopStaring.ie in the future.

Genuinely faulty goods may be returned to us within 30 days of receiving your order for a full refund.

Incorrect Items

In the unlikely event you have received the incorrect item, please contact our Customer Services team, quoting your order number.

Incorrect items may be returned to us within 30 days of receiving your order for a full refund. Items falling outside our returns policy or items that are returned to us after 30 days will not be entitled to a refund.

Explicit Exclusions

The following items cannot be returned under any circumstances:

  • Custom made goods, made specifically for an individual customer
  • Underwear/Swimwear or any other product that would be reasonably deemed unhygienic to return, such Jewellery etc.
  • Electronic gift vouchers cannot be cancelled

Important Notes

  • Any item that is soiled, stained or damaged will not be refunded.
  • Our perception of soiled includes, the excessive odour of perfume, alcohol, smoke and or chemical substances that may prevent us from reselling an item.
  • Our perception of stained includes, makeup, false tan or any other liquid or material substance that requires dry cleaning to remove.
  • All price and do not remove tags must still be attached to the item.
  • Goods must be returned in the original protective packaging that the original item arrived in.
  • Refunds will be credited to your original method of payment within a maximum of 30 days from receipt of return.

Please note that our Returns Policy for Consumers does not affect your statutory rights.